BT Group — ServiceNow enterprise service management agreement (2024)

DateDate the contract, order or partnership was announced or agreed, as stated in the cited source (YYYY-MM-DD). Empty when the source gives only a month or a year.

2024-06-201

BuyerThe purchasing organisation or named customer.

BT Group1

VendorThe contracting supplier or AI provider, as named in the source.

ServiceNow1

SectorGovernment for public-sector buyers (defence, intelligence, civil agencies, health services); Enterprise for companies.

Enterprise

Term as statedThe term in the source's words when it gives no figure, for example multi-year.

Multi-year; exact duration undisclosed1

Product or programThe AI product, model, platform or program supplied.

Now Assist for Telecom Service Management1

1. newsroom.servicenow.com accessed 2026-11-11

Dollar figures are stated in the source’s own currency and are not converted. Read the summary for what a figure covers.